SHIPPING POLICY

1. Shipping Overview

At Gusto, we are dedicated to providing a prompt, dependable, and pleasant shopping experience for our customers. We deliver across all major cities, towns, and pin codes throughout India in partnership with leading, trusted logistics carriers.

2. Order Processing & Dispatch

All orders are processed and prepared with utmost care at our fulfillment center:

• Processing Time: Orders are verified, packed, and handed over to our courier partners within 24 to 48 business hours from the time of order placement.
• Dispatch Schedule: Orders are processed Monday through Saturday (excluding national holidays and Sundays).
• Dispatch Notification: Once your package is dispatched, you will receive an immediate confirmation via Email, SMS, and WhatsApp containing your unique tracking number and courier details.

3. Estimated Delivery Timelines

Delivery timeframes depend on your shipping destination. Approximate transit times after dispatch are as follows:

*Please note: Transit times may be subject to minor delays during extreme weather conditions, festive peak seasons, regional restrictions, or national holidays.

4. Shipping Charges & Cash on Delivery (COD)

• Prepaid Orders: Enjoy free standard shipping on all prepaid orders across India (unless specified otherwise during promotional events).
• Cash on Delivery (COD): COD is available across most serviceable pincodes in India. A nominal COD handling fee may be applicable at checkout where indicated.
• Order Verification: For COD orders, our automated system or customer care team may send a verification message before dispatch to prevent delivery discrepancies.

5. Order Tracking & Live Status

Tracking your package is effortless and real-time:

• As soon as your order leaves our warehouse, a live tracking link is sent directly to your registered email address and WhatsApp number.
• You can also track your shipment at any time by visiting the courier partner's portal with your tracking ID or logging into your Gusto account.
• If you face any issues while tracking your order, our customer support team will be happy to assist you immediately.

6. Tampered Packages & Delivery Verification

We pack every Gusto order in durable, secure, and branded packaging designed to safeguard the garments inside during transit:

7. Non-Delivery & Failed Delivery Attempts

Our courier partners make up to 2 to 3 delivery attempts before returning an undelivered parcel to our warehouse (RTO – Return to Origin):

• Please ensure your contact number, full delivery address, and landmarks are accurate at the time of checkout.
• If delivery fails due to incorrect address or customer unavailability, our support team will reach out to reschedule delivery or arrange re-dispatch upon address verification.

8. Order Cancellation & Address Changes

• Address Changes: If you need to modify your shipping address, please contact our support team within 2 hours of placing your order. Once the order is dispatched, the destination address cannot be altered.
• Cancellation: You can cancel your order at any time before shipment directly through 'My Account' or by contacting customer support. For full cancellation and refund terms, please consult our Return and Refund Policy.