FREQUENTLY ASKED QUESTIONS

How do I place my order?

To place your order, follow these steps :

  • Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Bag’ button (you are eligible to add multiple products on your bag).
  • ‘In my bag’, you can either choose to continue shopping or proceed to checkout to confirm the order.
  • Once you are done adding all your products to the bag, finalise your order by submitting your shipping address, select the desired payment process and confirm your order.

How will I receive my order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my order is placed successfully?

We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD.

I tried placing my order using debit/credit card/ net banking. The order was not successful but my money got deducted. What really happened with my money?

  • Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  • For assistance you can write to us at gustokids99@gmail.com we will be happy to help you out.

How should I track my order?

  1. If you have signed up with Gusto, you can track the status of your order on our website. Tracking status will be available in Shopping history section.
  2. Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.

  • How do I cancel my order?

    • You can raise cancellation request for items or orders by visiting the My Orders section.
    • After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
    • If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to you in the original payment mode within 24 to 48 hours of refusal.
    • If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your original source account within 7-10 days from the date of return of the product.
    • For prepaid orders, the refund amount will be added to the original payment source account .

  • What is the delivery time period?

    Once we receive the order confirmation, We at Gini and Jony are committed to dispatch the goods from our warehouse within 24 hours. Time taken for logistics will vary as per the delivery Destination pin code as entered in the shipping address at the time of order placement.

  • You can create a Return in three simple steps

    • Tap on MyOrders
    • Choose the item to be Returned
    • Enter details requested and create a return request

    What are the terms and conditions for refund?

    • You can ask for a refund against any of your order within 15 days of its date of delivery.
    • All refunds will be credited in your source account within 7-10 days from the time of order returned. In the case of Cash on Delivery, you will be requested for your bank account details in which you will be receiving the amount

    How long the refund procedure takes?

    All refunds will be credited in your source account within 7-10 business days from the time of order cancellation

    I haven’t received my refund yet. What should I do?

    • We update our customers through emails once we initiate the refund procedure.
    • If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

  • What to do if I forgot my password?

    Just click on ‘Forgot Password’ option and we will send it to you on your email address registered with us.

    I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

    Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues.

  • Is it safe to shop online if I make payment using Net banking, Debit card or credit card?

    All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

    Are there any hidden charges?

    There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

    What should I do if my payment fails?

    • Please make sure of a stable network connectivity, ensure the payment details and entered correctly and please try again.
    • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.